Locate the event
Record the vehicle registration, event date, exact time and timezone. Add a sensible period before and after the event to preserve context. Confirm which camera views are needed.
Check availability
Live streaming requires an online device. Historical footage may remain on device storage until requested, and remote retrieval depends on connectivity, compatible hardware and retained recordings. Footage can be overwritten according to device settings.
Review and preserve
Check that the retrieved file covers the intended period and cameras. Preserve an authorised copy through your incident process, retaining the original timestamps and access history where available.
If the clip is missing
Record the requested period, device status and any error. Ask support to investigate promptly. A blank result does not establish that no event occurred; the recording may be unavailable or outside retention.
Your action checklist
- Exact event time and timezone
- Required channels
- Context before and after
- Approved evidence destination
Product availability depends on your devices, integrations, permissions and enabled modules. Confirm your organisation’s configuration before implementation.