Transport and dispatch context
Use available journey and vehicle information to support exception handling. Match it to the correct job or order through an agreed reference model.
Connected technology / ERP & Transport Systems
Bring fleet context into the flow of business.
Connect approved fleet data with ERP, transport, dispatch and service-management systems through a clearly owned integration.
Plan your integrationMAKE THE CONNECTION USEFULStart with the decision.
Start with the decision.
Design the data around it.
Fleet and business systems often describe the same operation differently. A transport system owns an order; a telematics system observes a journey; a workshop system manages repair work. Integration should connect these records without confusing an observation with a business outcome or allowing two systems to overwrite one another unpredictably.
PRACTICAL USE CASES
Where this integration can add value.
Service and maintenance workflows
Bring vehicle faults or reviewed defects into a supported work-management process. Define when an observation becomes a task and who closes it.
Customer and operational reporting
Give reporting teams the approved fleet context needed to investigate delay or utilisation. Preserve freshness and source information.
Master-data ownership
Choose the authoritative system for vehicles, customers, jobs and maintenance records. Define permitted updates and conflict handling before enabling two-way exchange.
Every connection has a working path.
Select a stage to see what needs to happen and why it matters.
ERP & Transport Systems / Own
Define the source of truth
Assign ownership for vehicles, orders, drivers and work records across the connected systems.
Read the complete workflow
- Define the source of truth
Assign ownership for vehicles, orders, drivers and work records across the connected systems.
- Connect stable business references
Relate fleet observations to the correct asset and operational record without relying on free-text names.
- Transfer the agreed information
Use supported APIs, notifications or extracts with a bounded data scope.
- Handle the business exception
Let the responsible team assess the context and update the authoritative workflow.
- Keep systems consistent
Detect missing, duplicate or conflicting records and resolve them through an agreed support process.
DATA WITH CONTEXT
Agree the meaning before moving the data.
These are scoping considerations, not field names or a published API schema. Confirm the exact contract for your implementation.
| Data area | Why it matters | What to validate |
|---|---|---|
| Business reference | Connects an order, job or service task to fleet context. | Define uniqueness and lifecycle. |
| Asset mapping | Relates Fleetly vehicles to business-system records. | Handle replacements and registration changes. |
| Observed status | Reports what the fleet source actually recorded. | Do not equate location arrival with delivery completion. |
| Workflow outcome | Records the decision in the owning system. | Prevent conflicting updates and duplicate tasks. |
PREPARE YOUR INTEGRATION
A useful first conversation starts here.
Mark what you have prepared and use the remaining items to shape your discussion. This checklist stays in this page session.
0 / 5Preparation items checked
Preparation only; this is not a compatibility assessment or production approval.
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COMMON QUESTIONSUnderstand the scope.
Understand the scope.
Plan with confidence.
Can a geofence arrival close a delivery automatically?
Arrival is location evidence, not proof of completed delivery. Any automation needs an approved business rule and the required supporting evidence.
Can integration be two-way?
Where both systems support the required operations and permissions, a two-way design can be assessed. Ownership and conflict rules must be explicit.
Must we replace our ERP or TMS?
No. The integration can be scoped to add fleet context to existing systems where suitable interfaces and data rights are available.
How do we avoid duplicate jobs after retries?
Agree stable references and duplicate-safe processing with the receiving system, and test interruption and recovery before production.
SUPPORTING RESOURCES
Take the next step with a clear plan.
Confirm your production scope.
Features and integration methods depend on the agreed devices, interfaces, permissions and enabled modules. Request the current technical documentation before implementation; never include passwords or access tokens in an initial enquiry.